Services
Customer Success
Our Customer Success team serves as your trusted and experienced support line, dedicated to ensuring your sustainable success with our products and services.
We foster a close relationship with you throughout your entire journey as our client. From the trial phase and onboarding to ongoing support, we provide responsive and proactive assistance. This includes comprehensive user guides, live chat support, ticket support, and tailored training sessions.
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Customer-centric approach
Your success is our mission
Our customer-centric approach enables you to achieve your digital educational goals and attain a compelling return on investment through our edtech solutions.
We achieve this by building strong relationships, understanding our clients' objectives and needs and proactively connecting with you at all stages of your projects’ lifecycle. This ensures a deeper and more meaningful engagement that drives optimal satisfaction.
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99.1%
Average satisfaction rate up to May 2024.
Source: Live Chat Support
Top class support from day one
Onboarding and training
Onboarding
Your onboarding programme starts immediately after the contract is signed, typically beginning with an initial orientation call to gather all requirements for the smooth implementation of our award-winning solutions.
The onboarding programme includes 2-4 bespoke training sessions for content creators and platform administrators. Depending on your requirements, additional sessions and action items with subject-matter experts will be provided, ensuring a swift migration of current data and content, as well as seamless integration with your existing solutions.
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Training
Training is provided by our dedicated Training & Documentation team, in collaboration with our Customer Success team, and is usually conducted as live online sessions. Clients can share questions and use cases in advance to receive even more tailored training.
The onboarding programme for new clients includes 2-4 training sessions. Additional training sessions can be requested at any time; depending on their scope, these may be subject to additional fees.
Instant support
Live chat and ticket support
Live chat support
Our intuitive Live Chat support service provides immediate assistance for any queries. Available as a chat widget directly within the interfaces of our solutions, Avallain Author and Avallain Magnet, it is staffed by real humans with profound experience in the sector, ensuring swift and effective support.
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Ticket support
Clients get access to the Avallain Service Desk, enabling you to create tickets, keep an overview and track them until completion. Our ticket system is designed for all types of requests, including feature ideas for the products' roadmaps.
Through this channel, you can submit even complex details to the Customer Success team. The meticulous management of ticketed queries on our side ensures that every request is resolved efficiently, reinforcing our commitment to your continuous, seamless operation and success with Avallain's edtech solutions.
Our solutions
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AI-powered content creation and management
Discover Avallain Author, our flexible e-learning authoring solution underpinned by AI.
Learn more about Avallain Author®
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Learning management system with AI-integrated technology
Make the most of Avallain Magnet, our AI-integrated customisable end-to-end LMS.
Learn more about Avallain Magnet®
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AI tools for teachers
Learn more about TeacherMatic, our AI toolkit for educators to support their teaching and save their time.
Learn more about TeacherMatic
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Custom platform development
Meet the needs of your e-learning project with the Avallain Unity architecture and our custom platform development services.
Learn more about the Avallain Unity® architecture
Expand your edtech capabilities with additional Avallain services
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Training and Certification
Smoothly transition to our solutions with expert-led onboarding and comprehensive training programs.
Learn more
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AI functionalities
Harness the power of artificial intelligence to enhance your digital educational offerings.
Learn more
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Accessibility
Learn more about how to ensure your content and courses are accessible to all with our accessibility standards.
Learn more
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Integrations
Seamlessly integrate with a wide range of apps and tools for a unified learning experience.
Learn more